Terms and Conditions

Welcome to Sports360 (“Platform”), a platform operated by Go8 Technology, Inc. (the “Company”). By accessing or using the Platform, you agree to be bound by these Terms and Conditions (“T&C”).

I. DEFINITIONS

For clarity and consistency, the following terms shall have the meanings set forth below:

1. “Bookings” shall refer to reservations made by Users through the Platform.
2. “Convenience Fee” shall mean charges imposed by the Company for processing, facilitating, and maintaining booking and payment services.
3. “Facilities” shall mean sports courts, venues, and other rentable spaces listed in the Platform.
4. “Merchants” shall mean facility operators, equipment lessors, and service providers whose services or products are available through the Platform.
5. “Platform” shall refer to the Sports360 Platform, including all software, functionalities, content, updates, and services provided through it.
6. “User” (you) shall refer to any person who downloads, accesses, or uses the Platform.

II. SPORTS360

Sports360 is a digital booking Platform designed to enable Users (you) to conveniently view, reserve, lease, and access sports facilities, courts, equipment, and related services offered and posted by affiliated third-party Merchants.

The Company functions solely as an online aggregator and intermediary venue. Its role is limited to providing Users (you) and Merchants with a technological platform to facilitate bookings and payments.

III. RELATIONSHIP OF THE PARTIES

The Company has and shall have no partnership, joint venture, agency, employment, or any other form of legal or business relationship with the Users (you) and/or Merchants, and nothing in the use of the Platform shall be deemed or construed as creating such a relationship.

The Company does not own, manage, operate, lease, control, or maintain any of the facilities, equipment, or services listed in the Platform.

Any transaction made through the Platform constitutes a direct and binding agreement exclusively between the User (you) and the Merchant.

IV. USER ACCOUNTS

To access and use the Platform, Users (you) must create a personal account and complete the mandatory Know-Your-Customer (KYC) verification process. Only Users who have satisfied the verification requirements may maintain an account.

A. REGISTRATION AND CONSENT. By registering, Users (you) consent to the collection, processing, use, and verification of personal data for:

1. Account creation and identity validation;
2. Processing bookings and payments;
3. Improving services and user experience;
4. Service updates, promotions, or notifications;
5. Complying with legal or regulatory requirements; and
6. Continued access to the Platform.

The User (you) further acknowledges and agrees that certain personal data—such as name, username, profile photo, and other information reasonably necessary for interactions, bookings, or transactions—may be disclosed, displayed, or made accessible within the Platform, or to Merchants, service providers, or other Users.

B. REQUIRED INFORMATION. For this purpose, Users (you) are required to provide true, accurate, current, and complete information, including but not limited to the following:

1. Full legal name;
2. Age and date of birth (at least eighteen [18] years old and of legal capacity to contract);
3. Residential Address;
4. Active mobile number and valid email address;
5. Valid government-issued identification; and
6. Any other information reasonably required by the Company for verification purposes.

C. AGE POLICY. The Platform and its services are intended for individuals who are at least eighteen (18) years of age or who have reached the age of legal majority in their jurisdiction.

Minors below eighteen (18) years of age may only register, access, or use the Platform—and participate in or book any activity or facility—with the express consent and active supervision of a parent or legal guardian. The parent or guardian providing such consent agrees to be bound by these Terms on behalf of the minor and shall assume full responsibility for the minor’s acts, liabilities, safety, and all transactions conducted through the Platform.

Parents or legal guardians are strongly advised to actively monitor and supervise the use of the Platform by minors under their care. The Company shall not be liable for any unauthorized or unsupervised use of the Platform by minors, or for any transactions, bookings, or purchases made without proper consent.

If the Company determines, or has reasonable grounds to believe, that a User is under eighteen (18) years of age and has registered or used the Platform without the requisite consent or supervision, the Company reserves the right to immediately suspend or terminate the account, cancel any pending transactions, and delete any associated data, without prejudice to other remedies available under law or these Terms.

D. ACCURACY OF INFORMATION. The Company reserves the right to validate the accuracy of all information and documentation submitted. Accounts containing false, misleading, incomplete, or fraudulent information may, at the sole discretion of the Company, be suspended, restricted, or permanently disabled.

In such cases, Users (you) may also be subject to sanctions, including cancellation of bookings, forfeiture of payments, or permanent banning from the Platform.

E. USER OBLIGATIONS. Each account created is strictly personal and non-transferable. Users (you) shall not share, sell, assign, or otherwise permit third parties to access or use their accounts. Users (you) are solely responsible for safeguarding their login credentials and shall be fully liable for all activities conducted through their account, whether authorized or unauthorized by them.

V. USER WARRANTIES

By accessing or using the Platform and creating an account, the User (you) represents and warrants that:

A. LEGAL CAPACITY. As stated in Section IV.C (Age Policy), the User must be of legal age, of sound mind, and has full legal capacity and authority to enter into binding contracts under applicable laws. Otherwise, those below eighteen (18) years of age have secured the express consent and supervision of a parent or legal guardian, who shall assume full responsibility for the minor’s acts, liabilities, and safety in connection with such use.

B. PHYSICAL FITNESS. The User (you) represents and warrants that he/she is physically fit, in good health, and has no medical condition or impairment that would prevent safe participation in any sports, recreational, or physical activity booked or availed of through the Platform.

Users (you) acknowledge that participation in sports, exercise, or recreational activities involves inherent risks, including physical injury or death. Users (you) acknowledges and voluntarily assume all such risks and release the Company from any liability arising therefrom.

C. ACCURACY OF INFORMATION. All information, documents, and data provided to the Platform, whether during account registration, KYC verification, or at any time thereafter, are true, accurate, current, and complete. The User (you) undertakes to promptly update such information in case of any change.

D. FINANCIAL RESPONSIBILITY. The User (you) have the financial capacity to comply with all payments, charges, and obligations incurred through the Platform, including those relating to bookings and services provided by Merchants. The User (you) warrants that any payment method used is valid, authorized, and legally owned or controlled by them.

E. LEGITIMATE USE. The User (you) shall use the Platform, its features, and the services offered therein solely for lawful, legitimate, and personal purposes. Similarly, the User (you) shall not use the Platform for any fraudulent, misleading, unauthorized, or illegal activity.

F. FRAUD PREVENTION. The User (you) shall not engage in any fraudulent act, including but not limited to the use of stolen or unauthorized payment methods, false identities, fabricated information, chargeback schemes, or any other deceptive or unlawful practice intended to mislead, cheat, or harm the Company, Merchants, or other Users.

G. NO MALICIOUS CONDUCT. The User (you) shall not introduce, upload, or disseminate any virus, malware, or harmful code; shall not attempt to gain unauthorized access to the Platform, its systems, or other user accounts; and shall not engage in conduct that disrupts, interferes with, or damages the operation, security, or integrity of the Platform.

H. COMPLIANCE WITH LAWS AND POLICIES. The User (you) shall comply with all applicable laws, rules, and regulations of the Philippines, as well as the policies, guidelines, and terms imposed by the Company and/or by Merchants.

Any breach of the foregoing warranties shall entitle the Company, at its sole discretion and without prior notice, to suspend, restrict, or permanently disable the User’s (your) account. In addition, the Company may cancel any existing bookings, forfeit any payments already made, and deny the User (you) further access to the Platform. The Company also reserves the right to pursue all available legal remedies, including the institution of appropriate actions and the recovery of damages arising from such breach.

VI. BOOKINGS AND RESERVATIONS

Sports360 serves only as an aggregator and intermediary, providing a digital platform that connects Users (you) with independent Merchants. Any booking or reservation made through the Platform constitutes a direct and binding contract exclusively between the User (you) and the Merchant, and the Company is not, and shall not be deemed, a party to such contract.

The booking process through the Platform generally works as follows:

A. MERCHANT LISTINGS. Merchants post their available facilities, equipment, and related services on the Platform, together with the rental rates, schedules, internal policies, and other relevant details. The Platform merely reflects and publishes these listings for the convenience of Users, but does not alter, verify, or guarantee their accuracy. Responsibility for the content of listings rests solely with the Merchant.

B. USER ENGAGEMENT. Users (you) may freely browse, compare, and review the facilities and services offered by Merchants through the Platform. The Platform provides a central platform for Users (you) to access these options conveniently.

C. RESERVATION PLACEMENT. If a User (you) wishes to reserve or rent a facility, equipment, or service, he/she may submit a booking request through the Platform. All bookings are subject to availability as determined solely by the Merchant. The Company does not guarantee the availability, accuracy, or timeliness of any listing.

D. PAYMENT. Once a Merchant accepts a booking request, the User (you) shall be prompted to make payment through the Platform using the integrated third-party payment gateway, in accordance with Clause IX.

E. CONFIRMATION. Upon successful processing of the User’s (your) payment, the Platform will automatically generate an electronic confirmation. This confirmation serves as the official proof of reservation and establishes a binding contract exclusively between the User (you) and the Merchant.

F. COMPLIANCE WITH MERCHANT POLICIES. Users (you) are required to comply with all policies, rules, terms, and safety guidelines imposed by each Merchant. Failure to comply may result in the cancellation of the booking, forfeiture of payments, or denial of access to the facility or service, without liability to the Company.

VII. PAYMENT AND FEES

The Platform is free to access and use. Users (you) may browse the listings of facilities, equipment, and services posted by Merchants without charge.

However, all successful reservations or bookings made through the Platform shall require payment of the corresponding charges imposed by the Merchant, together with a non-refundable convenience fee charged by the Platform.

A. FEES. For every confirmed reservation or booking, the User (you) shall be charged the following:

a. MERCHANT CHARGES. The rates, prices, and other fees for the use, lease, or reservation of sports facilities, courts, equipment, and related services shall be set solely by the Merchant.

b. CONVENIENCE FEE. In addition to the Merchant charges, the Company shall impose a convenience fee to cover administrative and processing costs. The applicable fee shall be disclosed prior to checkout and is strictly non-refundable under all circumstances, including but not limited to cancellations, disputes, failed bookings, or no-shows.

B. CASHLESS AND ONLINE PAYMENTS ONLY. All transactions made through the Platform shall be paid and settled exclusively through cashless and online methods. Users (you) may pay either by:

a. TOPPING UP their Sports360 e-wallet or account using accredited and authorized payment channels; or

b. USING credit cards, debit cards, or other digital payment methods duly supported and integrated within the Platform.

C. ROLE OF SPORTS360. All payments made by Users (you) shall be processed by the Company via third-party payment gateways integrated with the Platform. By making a booking, Users (you) expressly authorize the Company to collect and remit payments to the Merchant.

The Company only acts as a limited payment collection agent of the Merchant. It does not assume liability for disputes concerning amounts charged, refunds, cancellations, overbookings, or the quality, safety, or suitability of goods, services, or facilities booked through the Platform. Any disputes or refund requests concerning Merchant charges must be resolved directly between the User (you) and the Merchant

D. USER RESPONSIBILITY. Users (you) acknowledge and agree that they are solely responsible for the accuracy of the bookings and payments they make through the Platform. The Company shall not be liable for any incorrect booking, erroneous transaction, or mistaken payment made by the User (you).

Once a booking has been confirmed and the corresponding payment has been processed, neither the Company nor the Merchant shall be under any obligation to issue a refund, reversal, or credit, except as may be expressly required by applicable law or under the Merchant’s own refund policies.

VIII. CANCELLATION, RESCHEDULING, REFUNDS, AND NO SHOWS

A. MERCHANT POLICIES APPLY. Each Merchant maintains its own cancellation, rescheduling, and refund policies. Users (you) are solely responsible for reviewing, understanding, and complying with such policies prior to confirming any booking.

B. CANCELLATION BY USER. Cancellations initiated by the User (you) shall be subject to the Merchant’s applicable policy. If the Merchant imposes penalties, forfeitures, or reductions in refundable amounts, the User (you) shall bear such consequences in full. The Company has no obligation to alter, override, or waive the Merchant’s policy.

C. RESCHEDULING. Requests for rescheduling a confirmed booking must be made by the User (you) in accordance with the Merchant’s rescheduling policy and within the prescribed time frame. A rescheduling request made outside the prescribed period shall be treated as either a cancellation or a no-show, as applicable under the Merchant’s policy.

Approval of any rescheduling request is solely at the discretion of the Merchant. Any fees, surcharges, or penalties imposed by the Merchant for rescheduling shall be shouldered solely by the User (you).

D. NO-SHOWS. A “no-show” occurs when a User (you) fails to appear at the booked facility on the scheduled date and time without properly canceling or rescheduling in accordance with the Merchant’s policy. In such cases, the User (you) automatically forfeits all payments made for the booking, without any entitlement to refund, credit, or transfer. Merchants may additionally impose penalties, account suspensions, or restrictions on the User (you), consistent with their respective policies.

E. REFUND RESPONSIBILITY. The Company does not guarantee, process, or enforce refunds on behalf of Merchants. Any request for cancellation, refund, or adjustment relating to Merchant charges must be addressed directly to the Merchant.

F. NON-REFUNDABILITY OF CONVENIENCE FEES. All convenience fees charged by the Company are strictly non-refundable under all circumstances, including cancellations initiated by the User (you) or the Merchant, booking disputes, or system errors not attributable to the Company.

G. COMPANY DISCLAIMER. The Company shall not be liable for any loss, claim, or damage arising from cancellations, no-shows, or refund disputes between the User (you) and the Merchant.

H. REPEAT OFFENDERS. The Company reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate the account of any User who:

• repeatedly cancels or reschedules without valid reason or cause;
• habitually fails to appear for confirmed reservations; or
• otherwise abuses the booking and payment system.

In such cases, the Company shall have no obligation to refund any fees previously paid.

IX. INTELLECTUAL PROPERTY

A. OWNERSHIP. All content, software, source code, object code, databases, design elements, graphics, user interfaces, logos, trademarks, service marks, and other proprietary materials made available through the Platform (collectively, “Intellectual Property”) are the exclusive property of the Company.

B. NO TRANSFER OF RIGHTS. No rights, title, or interest in any Intellectual Property are transferred to the User (you) by virtue of accessing or using the Platform. The User (you) is only granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for lawful personal purposes, specifically for making and managing bookings through the Platform.

C. RESTRICTIONS. Users (you) shall not, without the prior written consent of the Company:

1. copy, reproduce, modify, adapt, translate, or create derivative works of any part of the Platform;
2. reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code or underlying structure of the Platform;
3. distribute, lease, sell, sublicense, exploit, or otherwise use any part of the Platform or its contents for commercial purposes; or
4. use any trademarks, trade names, or branding of the Company in a manner that may cause confusion, misrepresentation, or unauthorized association.

D. RESERVATION OF RIGHTS. All rights not expressly granted to Users (you) under this section remain reserved to the Company. Any unauthorized use of the Intellectual Property shall constitute a material breach of these Terms and may subject the User (you) to civil, administrative, or criminal liability under applicable laws.

X. DATA PRIVACY AND SECURITY

This section outlines how personal information is collected, used, and safeguarded in accordance with Philippine data protection laws.

A. COMPLIANCE WITH LAW. The Company collects, processes, and stores personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. It undertakes to process personal information lawfully, fairly, and transparently, and only for declared, specified, and legitimate purposes.

B. COLLECTION OF PERSONAL INFORMATION. By creating an account, accessing, or using the Platform, Users (you) expressly consent to the lawful collection, storage, processing, disclosure, and use of their personal data by the Company for legitimate business purposes, including but not limited to:

1. account creation, authentication, and identity verification;
2. facilitation and processing of bookings, payments, refunds, and other related transactions;
3. improvement of the Platform’s features, services, and user experience;
4. service updates, advisories, or promotional offers;
5. compliance with legal or regulatory requirements; and
6. continued access to the Platform.

The User (you) further acknowledges and agrees that certain personal data—such as name, username, profile photo, and other information reasonably necessary for interactions, bookings, or transactions—may be disclosed, displayed, or made accessible within the Platform, or to Merchants, service providers, or other Users.

C. CONSENT AND DATA SUBJECT RIGHTS. Users (you) acknowledge that they have freely given their consent to the processing of their personal data and understand that such processing is necessary for the fulfillment of the Company’s services. They retain all rights as data subjects under the Data Privacy Act, including the right to be informed, to access, to object, to rectify, to erase, and to port their personal data. However, withdrawal of consent may result in limited access to the Platform or certain features being disabled.

D. DATA SECURITY. The Company implements reasonable organizational, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure. However, Users (you) acknowledge that no electronic transmission or storage system is completely secure, and the Company cannot guarantee absolute protection against data breaches or unauthorized access.

E. DATA RETENTION. Personal data shall be retained to fulfill the declared purposes for which it was collected, to comply with legal or contractual obligations, or for legitimate business, audit, or archival purposes.

F. THIRD-PARTY SHARING. Personal data may be shared with Merchants, Users, payment providers, and other third-party service providers strictly as necessary to process transactions and deliver services. Such third parties are required to process information in accordance with applicable data privacy standards and solely for the purposes for which the data was shared.

G. MARKETING AND NOTIFICATIONS. By creating an account and providing personal information, Users (you) expressly consent to the Company’s use of their personal data for marketing and communication purposes. This includes the sending or display of service-related notifications, advertisements, promotional offers, newsletters, and other marketing communications, whether through in-platform notifications, SMS, email, push notifications, or other electronic means.

Users (you) acknowledge and agree that such communications form part of the Platform experience and may include offers or promotions from the Company, its affiliates, Merchants, or third-party partners.

H. DATA BREACH AND NOTIFICATION. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of Users (you), the Company shall promptly assess the incident and, where required, notify the National Privacy Commission and the affected individuals within the period prescribed by law. The Company shall take immediate steps to mitigate the impact of the breach and prevent its recurrence.

I. RESPONSIBILITIES. Users (you) are responsible for maintaining the confidentiality of their account credentials, ensuring that the information they provide is accurate and up to date, and immediately notifying the Company of any unauthorized access or use of their accounts. The Company shall not be liable for any loss, damage, or unauthorized disclosure resulting from the failure of Users (you) or Merchants to safeguard their accounts or provide accurate information.

XI. SUSPENSION AND TERMINATION

The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate any User (you) account, in whole or in part, under the following circumstances:

A. VIOLATION OF TERMS. If the User (you) breaches, or is reasonably suspected to have breached, any provision of these Terms, or any policies, rules, or guidelines issued by the Company.

B. FRAUDULENT OR UNAUTHORIZED ACTIVITY. An account may be suspended, restricted, or terminated if the User (you) engages in, or is reasonably suspected of engaging in, any activity that is fraudulent, unauthorized, or in violation of law, including but not limited to:

a. PAYMENT FRAUD. Using stolen, unauthorized, or invalid payment methods; chargeback or reversal abuse; or misrepresentation of payment details.
b. IDENTITY MISUSE. Impersonating another person or entity, providing false, misleading, or stolen identification or information during account registration or booking.
c. ACCOUNT MANIPULATION. Unauthorized access, takeover, hacking, or use of another User’s or Merchant’s account, credentials, or information.
d. HACKING AND SYSTEM BREACH. Attempting to gain unauthorized access to the Platform, its backend systems, databases, servers, or any part of Sports360’s technology infrastructure, or attempting to interfere with, disrupt, or compromise the security, integrity, or operation of the Platform.
e. MISREPRESENTATION AND DECEPTION. Creating fake bookings, fake listings, or otherwise attempting to deceive the Company, Merchants, or Users for financial gain or other improper purposes.
f. OTHER UNLAWFUL ACTS. Engaging in any conduct that violates applicable laws or regulations, including but not limited to cybercrime, data theft, or other prohibited acts.

C. LEGAL OR REGULATORY REQUIREMENT. If suspension or termination is required by applicable law, regulation, court order, or directive from a competent government or regulatory authority.

D. SECURITY AND INTEGRITY OF THE PLATFORM. If account activity is found to compromise or pose a threat to the security, stability, or integrity of the Platform, its systems, or the accounts of other Users or Merchants.

E. INACTIVE ACCOUNTS. An account shall be considered inactive if:

1. The User (you) has not logged in, accessed, or used the Platform for a continuous period of twelve (12) months, or such shorter or longer period as may be determined by the Company;
2. No valid booking or transaction has been made within said period; and
3. The account has not been reactivated despite reasonable notice from the Company.

In the event of suspension or termination, the following consequences shall apply:

1. Immediate disabling of access to the Platform and its services.
2. Cancellation of pending bookings at the Company’s discretion.
3. Forfeiture, expiration, or refund of wallet balances or credits, at the Company’s sole discretion.
4. Pursuit of all available legal remedies, including the filing of appropriate cases, and recovery of damages, costs, and expenses.
5. Permanent barring from future account registration or reactivation.

XII. MODIFICATIONS TO THE PLATFORM AND TERMS

The Company reserves the right, at its sole discretion, to update, modify, or improve the Platform, its features, services, and functionality at any time, with or without prior notice. The Company also reserves the right to amend, revise, or update these Terms, including policies, rules, and guidelines, at any time to reflect changes in the law, business practices, or Platform functionality.

Continued access to or use of the Platform after such updates or modifications constitutes the User’s (your) acceptance of the revised Terms.

The Company may provide notifications regarding material changes via the Platform, email, or other means reasonably designed to inform Users (you). It is the responsibility of each User (you) to review the Terms periodically to stay informed of any updates.

XIII. FORCE MAJEURE

The Company shall not be liable for any delay or failure to perform its obligations under these Terms, if such delay or failure is due to any cause beyond its reasonable control, including—but not limited to—acts of God, natural disasters, pandemics, governmental actions, telecom or internet outages, strikes, labor disputes, war, civil disturbances, or other force majeure events.

In such event, the Company’s performance shall be suspended for the duration of the force majeure occurrence, and the time for performance shall be extended accordingly.

XIV. LIMITATION OF LIABILITY

Sports360 provides a digital platform that connects Users (you) with independent Merchants for booking and accessing facilities, equipment, and services. Users (you) and Merchants acknowledge and agree that all transactions occur solely between them, and that the Company’s role is strictly limited to being an intermediary and aggregator.

A. GENERAL DISCLAIMER. The Platform and its services are provided on an “as is” and “as available” basis. The Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

B. LIABILITY WITH RESPECT TO USERS. Users (you) fully understand and expressly agree that:

1. The Company does not own, operate, or control any facilities, venues, equipment, or services offered by Merchants. As such, Users (you) assume all risks associated with participating in or using such facilities, equipment, or services;
2. The Company does not guarantee the availability or quality of bookings; and
3. Users’ (your) sole recourse for any dispute, claim, or liability regarding bookings, services, or facilities is against the Merchant.

C. EXCLUSION OF LIABILITY. The Company shall not be liable for, and expressly disclaims any responsibility in relation to:

1. Transactions, disputes, or claims between Users (you) and Merchants;
2. System failures, interruptions, or errors, including those of third-party services;
3. Indirect, incidental, consequential, exemplary, or punitive damages, including loss of profits, data, revenue, business opportunities, or goodwill; and
4. Cybersecurity incidents without fault on its part, including hacking, malware, unauthorized access, or data breaches.
5. Any injury, illness, accident, death, or other health-related issue suffered by the User arising from, related to, or occurring during any sports, fitness, recreational, or physical activity booked or availed through the Platform.

D. LIMITATION OF DAMAGES. In no event shall the Company’s total liability to any User, whether in contract, tort, negligence, or otherwise, exceed the total amount of convenience fees actually received by the Company in relation to the transaction giving rise to the claim.

XV. INDEMNITY

Users (you) agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, employees, and partners from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or relating to:

1. Their use of the Platform, including any booking, transaction, or engagement with a Merchant or User;
2. Any violation or alleged violation of these Terms and Conditions, Company policies, or guidelines;
3. Any breach of applicable laws, rules, or regulations, including but not limited to data privacy, consumer protection, or cybersecurity obligations;
4. Any fraudulent, unauthorized, or malicious activity, including hacking, account takeover, or misuse of the Platform’s services; and
5. Any acts, omissions, negligence, misrepresentations, or misconduct in connection with their use of the Platform.

Users (you) acknowledge that this indemnity obligation apply regardless of whether the alleged claims, damages, or losses arise directly or indirectly from their actions or omissions. The Company reserves the right, at its sole discretion, to assume exclusive defense and control of any matter subject to indemnification.

XVI. DISPUTE RESOLUTION

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the PDRCI Arbitration Rules in force at the time of the commencement of the arbitration.

The number of arbitrators shall be one.
The place of arbitration shall be the Philippines.
The language(s) to be used in the arbitral proceedings shall be English.
The arbitral award shall be final and binding upon the parties.